TERMS AND CONDITIONS
GV Mart
Operated by GVTRNZ PRIVATE LIMITED
Effective Date: 12 October 2026
Last Updated: 12 October 2026
1. Introduction
Welcome to GV Mart, an online shopping platform operated by GVTRNZ PRIVATE LIMITED ("Company," "we," "our," or "us").
These Terms and Conditions govern your access to and use of the GV Mart website, mobile application, and related services.
By accessing our website, registering an account, placing an order, or using our services, you agree to comply with these Terms and Conditions and applicable laws.
If you do not agree to these terms, please discontinue using our services.
2. About GV Mart
GV Mart is an online shopping platform that facilitates the purchase of products through its digital platform.
Our services may include:
- Online browsing and shopping.
- Customer registration and account management.
- Product ordering and payment facilities.
- Delivery and order tracking.
- Membership benefits and promotional offers.
- Discounts, referral programs, and other promotional activities, where available.
The availability of particular services may vary depending on location, product availability, and operational requirements.
3. Eligibility
By using GV Mart, you confirm that:
- You have the legal capacity to enter into a binding agreement under applicable law.
- The information you provide is accurate and up to date.
- You will use the platform only for lawful purposes.
- You will comply with these Terms and Conditions.
Where a user is below the age required to enter into a binding contract, use of the platform must be in accordance with applicable law and any required parent or guardian involvement.
4. User Account and Registration
Certain GV Mart features may require account registration.
Users agree to:
- Provide accurate registration information.
- Keep their login credentials confidential.
- Avoid sharing accounts in ways that compromise security.
- Notify us if they suspect unauthorized account access.
- Avoid creating fraudulent or duplicate accounts to misuse offers or benefits.
GVTRNZ PRIVATE LIMITED may restrict, suspend, or terminate accounts involved in fraud, abuse, security violations, or other material breaches of these terms, subject to applicable law.
5. Products and Product Information
We aim to display accurate product descriptions, images, specifications, prices, and availability.
However:
- Product colours and appearance may vary slightly depending on device displays.
- Product images may be illustrative.
- Availability may change without prior notice.
- Product specifications and packaging may change where permitted by applicable law.
We do not guarantee that every product will be available at all times.
Mandatory product disclosures and applicable consumer rights will be respected.
6. Prices, Taxes, and Charges
Product prices and applicable charges will be displayed on the platform.
Depending on the transaction, the final payable amount may include:
- Product prices.
- Applicable taxes.
- Delivery or shipping charges.
- Other charges disclosed before order confirmation.
Any applicable membership fee or additional service charge will be disclosed before the user commits to the relevant transaction.
We reserve the right to correct genuine pricing or listing errors in accordance with applicable law. An order will not be cancelled or modified arbitrarily after confirmation.
7. Orders and Order Confirmation
Customers may place orders by following the checkout process available on GV Mart.
An order confirmation message does not necessarily mean that the order has been dispatched.
Orders may be subject to verification, product availability, payment confirmation, and delivery feasibility.
If an order cannot be fulfilled, we will notify the customer and process any applicable refund in accordance with the disclosed policy and applicable law.
We reserve the right to reject or cancel fraudulent, unauthorized, or otherwise unlawful orders, subject to applicable legal requirements.
8. Payments
GV Mart may support payment methods such as:
- UPI.
- Debit and credit cards.
- Net banking.
- Other payment methods made available on the platform.
- Cash on delivery, where available.
Payment methods may vary by transaction.
Customers must provide accurate payment information and use authorized payment methods.
Payments processed through third-party providers may be subject to those providers' terms and conditions.
GVTRNZ PRIVATE LIMITED will not ask customers to disclose their UPI PIN, banking password, or other confidential banking credentials through customer support communications.
9. Shipping and Delivery
We aim to deliver orders within the estimated delivery period displayed at checkout or communicated to the customer.
Delivery times are estimates and may be affected by:
- Product availability.
- Delivery partner operations.
- Incorrect or incomplete addresses.
- Weather conditions or transport disruptions.
- Events beyond our reasonable control.
Customers must provide a correct delivery address and contact number.
If delivery fails because of an incorrect address, repeated recipient unavailability, or other customer-related issues, we may contact the customer to arrange an appropriate resolution.
Nothing in this section excludes any delivery-related rights available to consumers under applicable law.
10. Cancellation, Returns, and Refunds
Order cancellation, product returns, replacements, and refunds will be handled in accordance with the applicable Refund, Return & Cancellation Policy published by GV Mart.
Eligibility may depend on:
- Product category.
- Product condition.
- Time elapsed since delivery.
- Whether the item is defective, damaged, incorrect, or incomplete.
- Applicable legal requirements.
Products that are defective, damaged, incorrectly supplied, or otherwise covered by mandatory consumer protections will be handled in accordance with applicable law.
Where a refund is approved, processing time may depend on the payment provider or banking institution.
Customers should review the applicable return and refund policy before placing an order.
11. Membership and Benefits
GV Mart may offer membership programs that provide eligible customers with discounts, special offers, or other benefits.
Where applicable, membership conditions, fees, validity periods, eligibility requirements, and benefits will be disclosed before purchase.
Membership benefits:
- May be subject to product and offer eligibility.
- May not apply to every product or transaction.
- Cannot be exchanged for cash unless expressly permitted.
- May be subject to reasonable restrictions disclosed in the relevant offer terms.
Membership fees, renewals, cancellations, and refunds will be governed by the specific membership terms disclosed at the time of purchase and applicable law.
We will not make material changes to purchased membership benefits in a manner that unlawfully removes consumers' rights.
12. Offers, Discounts, and Promotions
GV Mart may introduce seasonal sales, promotional codes, special discounts, referral benefits, and other marketing campaigns.
Each promotion may have specific eligibility requirements, validity periods, product restrictions, or usage limits.
Promotional offers cannot be used fraudulently or in violation of their stated conditions.
Unless expressly stated otherwise, promotions cannot be combined with other offers.
Where an offer is discontinued, modified, or withdrawn, we will respect transactions and rights already established under applicable law.
13. Referral and Commission Programs
GV Mart or GVTRNZ PRIVATE LIMITED may introduce referral, promotional, or commission-based programs from time to time.
Participation in these programs is subject to separate terms, eligibility requirements, and applicable laws.
Participants must:
- Provide accurate registration information.
- Follow the published program rules.
- Avoid misleading advertising or false income claims.
- Avoid fraudulent referrals, artificial transactions, or manipulation of commission calculations.
- Comply with applicable tax and regulatory obligations.
Any commission or reward is payable only when the applicable eligibility and verification conditions are satisfied.
No income or commission is guaranteed. Earnings, where offered, may depend on qualifying transactions, verified performance, program conditions, and other disclosed factors.
Participation in a referral or commission program does not guarantee employment, profits, or a fixed income.
Any program that requires separate registration or a payment must disclose its relevant terms before participation.
14. User Conduct
Users must not:
- Use GV Mart for illegal activities.
- Submit false or misleading information.
- Engage in payment fraud or transaction manipulation.
- Attempt unauthorized access to the website, application, or its systems.
- Upload malicious software or harmful content.
- Interfere with the platform's security or functionality.
- Misuse discounts, membership benefits, or referral programs.
- Copy, reproduce, or commercially exploit platform content without authorization.
Violations may result in account restrictions or other appropriate action in accordance with applicable law.
15. Intellectual Property
The GV Mart name, branding, logos, website design, application content, graphics, and other original materials may be owned by or licensed to GVTRNZ PRIVATE LIMITED.
Users may access and use the platform for personal, lawful shopping purposes.
No user may reproduce, distribute, modify, or commercially exploit protected materials without prior authorization, except where permitted by law.
Third-party product names, trademarks, and logos remain the property of their respective owners.
16. Third-Party Services
GV Mart may integrate with third-party providers, including payment gateways, delivery partners, hosting providers, and other service providers.
Certain services may be subject to additional third-party terms.
We will take reasonable steps to work with appropriate service providers, but third-party services may experience interruptions or operational limitations.
Nothing in these terms excludes liability that cannot legally be excluded under applicable law.
17. Privacy and Personal Information
Your use of GV Mart is also governed by our Privacy Policy.
The Privacy Policy explains how we collect, use, store, and share personal information.
By using our services, you acknowledge that personal information may be processed as described in the Privacy Policy and in accordance with applicable law.
Privacy Policy: Please refer to the Privacy Policy published on the official GV Mart website.
18. Platform Availability
We aim to keep GV Mart accessible and functioning properly.
However, temporary interruptions may occur because of:
- Scheduled maintenance.
- Application updates.
- Technical issues.
- Network failures.
- Security incidents.
- Events beyond our reasonable control.
We may update, maintain, or modify the platform when reasonably necessary.
We will not use this provision to avoid obligations arising from confirmed transactions or mandatory consumer protections.
19. Limitation of Liability
To the extent permitted by applicable law, GVTRNZ PRIVATE LIMITED will not be liable for indirect or consequential losses arising from circumstances beyond its reasonable control.
Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited.
Nothing in this section limits statutory consumer rights or remedies available under applicable Indian law.
20. Indemnification
To the extent permitted by applicable law, users may be responsible for losses or claims directly arising from their unlawful conduct, fraudulent activity, or material violation of these terms.
This section does not require consumers to indemnify the Company for losses caused by the Company's own unlawful conduct or breach of its legal obligations.
21. Suspension and Termination
We may suspend or terminate access to specific features or accounts where reasonably necessary because of fraud, security risks, unlawful conduct, or material violations of these terms.
Where appropriate and legally required, we will provide notice and an opportunity to address the issue.
Account suspension or termination will not remove any refund, warranty, or other rights that have already arisen under applicable law.
22. Changes to These Terms
We may revise these Terms and Conditions to reflect changes in our services, business operations, or applicable legal requirements.
Updated terms will be published on the GV Mart website or made available through the application.
Where required by law, we will provide notice or obtain consent before implementing relevant changes.
Continued use of the platform after revised terms become effective will be subject to applicable law and any consent requirements.
23. Grievance Redressal and Customer Support
For questions, complaints, or concerns regarding orders, membership, payments, or these Terms and Conditions, please contact us.
Company Name: GVTRNZ PRIVATE LIMITED
Platform: GV Mart
Email: info@gvtrends.store
Alternative Email: gvtrends.store@gmail.com
Website: https://gvtrends.store/UI/Index.html
We will review and respond to complaints in accordance with applicable law and the grievance-redressal procedures applicable to our services.
Where required under Indian consumer protection or other applicable laws, the Company will publish the prescribed grievance officer details and comply with applicable response timelines.
24. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India.
Disputes will be handled by the competent courts or authorities having jurisdiction under applicable law.
Nothing in these terms restricts a consumer's right to approach an appropriate consumer dispute redressal authority.
25. Contact Us
If you have questions regarding these Terms and Conditions, please contact:
GV Mart
Operated by GVTRNZ PRIVATE LIMITED
Email: info@gvtrends.store
Website: https://gvtrends.store/UI/Index.html
Thank you for choosing GV Mart.
GV Mart – Your Shopping, Your Convenience.