REFUND, RETURN & CANCELLATION POLICY
GV Mart
Operated by GVTRNZ PRIVATE LIMITED
Effective Date: 12 October 2026
Last Updated: 12 October 2026
1. Introduction
Welcome to GV Mart, an online shopping platform operated by GVTRNZ PRIVATE LIMITED ("Company," "we," "our," or "us").
We aim to provide a reliable and convenient shopping experience for all our customers.
This Refund, Return & Cancellation Policy explains the conditions and procedures for requesting order cancellations, product returns, replacements, and refunds when shopping through the GV Mart website or mobile application.
By placing an order on GV Mart, customers acknowledge this policy, subject to their rights under applicable law.
2. Order Cancellation
Customers may request cancellation of an order before it is dispatched, subject to the order status and applicable conditions.
Cancellation before dispatch:
- Customers may request cancellation through the available order-management options or customer support.
- If the cancellation is approved, any payment already collected will be refunded through the applicable refund process.
- Cancellation requests will be processed within a reasonable period.
Cancellation after dispatch:
Once an order has been dispatched, cancellation may no longer be available through the standard process. Customers may contact customer support to determine the available options.
Nothing in this section removes any cancellation, return, or refund rights available under applicable law.
3. Return Eligibility
Customers may request a return or replacement when a product is:
- Damaged during delivery.
- Defective or not functioning as described.
- Incorrectly delivered.
- Missing essential components or accessories advertised as included.
- Significantly different from its material description.
- Otherwise eligible for a return under the applicable product terms or law.
Return requests should be submitted within 7 days of delivery, where this period is applicable to the product and consistent with applicable law.
Customers should provide their order number, a description of the issue, and supporting photographs or other evidence where reasonably necessary.
The Company will review each request and communicate the next steps.
Important: The seven-day period is a proposed standard for eligible products, not a restriction on mandatory consumer rights or any longer return period advertised for a product.
4. Non-Returnable Products
Certain products may not be eligible for a change-of-mind return because of their nature, hygiene requirements, customization, or other legitimate restrictions disclosed before purchase.
Examples may include:
- Personalized or custom-made products.
- Certain hygiene-sensitive products after opening.
- Perishable goods.
- Products specifically marked as non-returnable where legally permitted.
These exclusions do not automatically apply to defective, damaged, incorrectly delivered, misrepresented, or otherwise legally eligible products.
All exclusions are subject to applicable consumer protection laws.
5. Damaged, Defective, or Incorrect Products
If a customer receives a damaged, defective, incomplete, or incorrect product, the customer should contact GV Mart customer support as soon as reasonably possible.
Please provide:
- Order ID or order number.
- Product name.
- Description of the issue.
- Photographs or videos, if available and reasonably necessary.
- Relevant delivery information.
After reviewing the request, GV Mart may offer an appropriate remedy, such as:
- Replacement of the product.
- Repair, where appropriate.
- Refund of the applicable amount.
- Another legally permissible resolution agreed upon with the customer.
The appropriate remedy will depend on the circumstances, product type, and applicable law.
6. Refund Eligibility
A refund may be available in circumstances including:
1. An order is cancelled and the cancellation is approved.
2. The Company cannot fulfil a confirmed order.
3. A returned product qualifies for a refund under the applicable policy.
4. A product is damaged, defective, incorrect, or materially different from its description, and a refund is an appropriate remedy.
5. A payment is collected more than once for the same transaction.
6. A refund is otherwise required by applicable law or agreed transaction terms.
Each request will be assessed fairly based on the relevant order details and applicable requirements.
7. Refund Processing Time
Once a refund is approved, GV Mart will initiate the refund through the appropriate payment method or refund mechanism.
Our target is to initiate eligible refunds within 5–7 business days after approval.
The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other payment provider.
If a refund is delayed beyond the communicated period, customers may contact our support team with their order number and transaction reference.
Where applicable law requires a faster or different process, the legal requirement will prevail.
8. Refund Method
Where reasonably possible, refunds will be processed through the original payment method.
Depending on the payment method and circumstances, an alternative lawful refund method may be arranged with the customer's agreement.
Customers should not share their UPI PIN, banking password, OTP, or other confidential authentication credentials with anyone claiming to process a refund.
GV Mart will not require a customer to disclose a UPI PIN or banking password to receive an ordinary refund.
9. Shipping and Return Charges
Return shipping charges will depend on the reason for the return and the terms disclosed at the time of purchase.
- Damaged, defective, or incorrect products: GV Mart will arrange an appropriate return or replacement process and will not impose unfair charges on customers exercising applicable legal rights.
- Change-of-mind returns: Return shipping charges may apply where disclosed in advance and permitted by law.
- Company or delivery error: Appropriate arrangements will be made to resolve the issue without unfairly burdening the customer.
Any applicable charges will be communicated clearly before the return is completed.
10. Replacement Policy
Where replacement is an appropriate remedy, GV Mart may arrange a replacement for an eligible product.
Replacement availability depends on stock, product eligibility, and the circumstances of the request.
If a replacement is unavailable or unsuitable as a remedy, an appropriate refund or other resolution may be provided in accordance with applicable law.
Customers should not be required to accept store credit or a replacement where they are legally entitled to another remedy.
11. Membership Fees and Membership-Related Refunds
If GV Mart offers paid membership plans, including plans bundled with products or other benefits, the applicable membership terms will explain the membership fee, duration, included products, and benefits.
Membership refund requests will be assessed according to the terms disclosed when the membership was purchased and applicable law.
A membership refund may be considered where:
- The membership purchase is cancelled in accordance with its applicable terms.
- The membership was charged incorrectly or more than once.
- The promised membership service cannot be provided.
- A refund is otherwise required by law or the applicable transaction terms.
Membership benefits already used, included product purchases, or other transaction circumstances may be considered when determining the appropriate refund, subject to applicable law.
Any non-refundable condition must be clearly disclosed before purchase and cannot override mandatory consumer rights.
12. Promotional Offers and Discounted Products
Products purchased using promotional codes, discounts, or special offers remain subject to applicable return and refund rights.
Where an order is partially returned, the refund amount may account for the actual amount paid for the returned product and any promotion terms clearly disclosed before purchase.
Promotional discounts will not be used to deny a refund or other remedy required by law.
13. Cash-on-Delivery Orders
For eligible cash-on-delivery orders, customers may contact GV Mart customer support to arrange an applicable refund.
Where a refund is approved, the Company may request the minimum information reasonably necessary to process it through an appropriate payment method.
Customers should verify the refund details carefully and must not disclose confidential banking credentials or authentication codes.
14. Orders Not Delivered
If an order has not arrived within the communicated delivery period, customers should contact GV Mart customer support.
We will review the order status with the relevant delivery partner or vendor.
Depending on the findings, the available resolution may include:
- Updated delivery information.
- Redelivery, where appropriate.
- Order cancellation.
- Refund, where applicable.
A customer will not lose legally available remedies merely because a delivery investigation is ongoing.
15. Incorrect Delivery Address or Failed Delivery
Customers are responsible for providing accurate delivery information.
If delivery fails because of an incorrect address, recipient unavailability, or another delivery issue, GV Mart may coordinate with the customer and delivery partner to determine whether redelivery is possible.
Any additional delivery charges, cancellation deductions, or other costs must be appropriately disclosed, reasonable, and permitted by applicable law.
Refund decisions will consider the order status, delivery circumstances, and applicable consumer rights.
16. Return Request Procedure
To request a return, replacement, cancellation, or refund:
Step 1: Open the GV Mart website or mobile application.
Step 2: Locate the relevant order, if order-management features are available.
Step 3: Contact customer support if the required option is unavailable.
Step 4: Provide the order number and explain the reason for the request.
Step 5: Submit supporting information if reasonably required.
Step 6: Wait for the Company to review the request and communicate the next steps.
Please retain the product, packaging, accessories, and invoice where reasonably necessary for verification.
Customers should not be required to provide information unrelated to resolving the request.
17. Fraud Prevention
GV Mart may review suspicious transactions and refund requests to prevent fraud and unauthorized activity.
Where verification is reasonably necessary, we may request relevant order or transaction information.
A refund will not be withheld arbitrarily, and any review will be conducted consistently with applicable law and consumer rights.
18. Policy Changes
GVTRNZ PRIVATE LIMITED may update this policy to reflect changes in its services, operational procedures, or applicable legal requirements.
The latest version will be published on the GV Mart website or made available through the application.
Changes will not retrospectively remove rights already available to customers or override mandatory legal protections.
19. Customer Support and Grievances
For refund requests, cancellations, returns, replacements, or complaints, please contact:
Company Name: GVTRNZ PRIVATE LIMITED
Brand Name: GV Mart
Email: info@gvtrends.store
Alternative Email: gvtrends.store@gmail.com
Website: https://gvtrends.store/UI/Index.html
Please include your order number, registered contact details, and a brief explanation of your concern.
We will review and respond to customer requests in accordance with applicable law and the relevant grievance-redressal requirements.
20. Governing Law
This policy is governed by the applicable laws of India, including relevant consumer protection legislation.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
Disputes will be handled by the competent courts or authorities having jurisdiction under applicable law.
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GV Mart
Operated by GVTRNZ PRIVATE LIMITED
Your Shopping. Your Satisfaction. Our Responsibility.