PRIVACY POLICY
GV Mart
Operated by GVTRNZ PRIVATE LIMITED
1. Introduction
Welcome to GV Mart, an online shopping platform operated by GVTRNZ PRIVATE LIMITED ("Company," "we," "our," or "us").
We are committed to protecting the privacy and personal information of our customers, registered users, vendors, delivery partners, and other individuals who access or use our website, mobile application, and related services.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use GV Mart.
By accessing or using GV Mart, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
We may collect the following categories of information, depending on how you use our services.
A. Personal Information
- Full name.
- Mobile phone number.
- Email address.
- Billing and delivery address.
- Account login details.
- Other information you voluntarily provide to us.
B. Order and Transaction Information
- Products purchased.
- Order history and transaction details.
- Delivery and shipping information.
- Refund, cancellation, and return details.
- Membership and purchase-related records.
C. Payment Information
Payments may be processed through third-party payment service providers. We may receive payment confirmations, transaction references, and payment status information.
Your card details, banking credentials, UPI PIN, and other sensitive payment credentials should be entered only through the appropriate payment provider's secure interface. We do not intend to collect or store your UPI PIN or banking passwords.
D. Technical Information
When you use our website or application, we may collect technical information such as:
- Device type and operating system.
- App version.
- IP address and approximate location derived from technical information, where applicable.
- Browser information.
- Usage logs, crash reports, and diagnostic information.
E. Communication Information
We may retain information you provide when contacting customer support, submitting complaints, requesting refunds, or communicating with our team.
3. How We Use Your Information
We may use your information for the following purposes:
- To register and manage your account.
- To process orders and facilitate payments.
- To arrange shipping and delivery.
- To manage returns, refunds, and cancellations.
- To provide customer support.
- To administer membership benefits, discounts, and eligible offers.
- To communicate order updates, service announcements, and important account notifications.
- To improve our website, mobile application, products, and services.
- To detect fraudulent transactions and prevent unauthorized activity.
- To maintain business, accounting, and transaction records.
- To comply with applicable laws and regulatory requirements.
- To send promotional communications where permitted by law and subject to your preferences.
We will use personal information only for appropriate purposes connected with our services or other purposes permitted by applicable law.
4. Membership and Promotional Activities
GV Mart may provide membership programs, special discounts, promotional offers, and other customer benefits.
If you participate in a membership program, we may use relevant account, purchase, and transaction information to determine your eligibility for benefits and manage your membership.
Any referral, commission, or promotional program offered through our platform will be subject to its applicable terms and conditions.
We will not use membership participation as permission to disclose your personal information publicly.
5. Sharing of Information
We do not sell your personal information to third parties for their independent marketing purposes.
We may share necessary information with the following categories of recipients:
A. Service Providers
Third-party service providers that help us operate the platform, including hosting providers, technology providers, customer support providers, and analytics services.
B. Payment Service Providers
Payment gateways and other authorized payment partners that facilitate transactions.
C. Vendors and Delivery Partners
Relevant order and delivery information may be shared with vendors, courier companies, and delivery partners to fulfill your purchases.
D. Legal and Regulatory Authorities
We may disclose information where required by law, legal process, or a lawful request from an authorized authority.
E. Business Transfers
Information may be transferred as part of a merger, restructuring, acquisition, or transfer of business, subject to applicable legal requirements.
We aim to limit disclosures to information reasonably necessary for the relevant purpose.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Maintain sessions and account functionality.
- Remember user preferences.
- Improve website performance.
- Understand how users interact with our services.
- Support security and fraud prevention.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
Depending on the service, these measures may include access controls, secure communication, restricted data access, and security monitoring.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Users are responsible for keeping their account credentials confidential and notifying us promptly if they suspect unauthorized access to their accounts.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services.
- Maintain account and transaction records.
- Resolve disputes and complaints.
- Prevent fraud and misuse.
- Meet accounting, tax, and other legal obligations.
When personal information is no longer required, we will take appropriate steps to delete it or anonymize it, subject to applicable legal requirements and legitimate retention needs.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permissible.
- Withdraw consent where processing is based on consent.
- Raise concerns or grievances about how your information is handled.
- Request information about applicable grievance-redressal procedures.
Certain information may need to be retained where required by law or necessary for legitimate legal purposes.
To exercise your rights, please contact us using the details provided below.
10. Children's Privacy
GV Mart is not intended to encourage children to provide personal information without the required authorization.
Where applicable law requires parental or guardian consent for processing a child's personal information, we will follow the applicable requirements.
If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
11. Third-Party Services and Links
Our website or application may contain links to third-party websites, payment services, or other external platforms.
These third parties may have their own privacy policies and practices. GVTRNZ PRIVATE LIMITED is not responsible for the privacy practices of independent third-party services.
We encourage users to review the privacy policies of relevant third-party services before providing their information.
12. Location and Device Permissions
If GV Mart requests access to device features such as location, camera, photos, or notifications, the purpose and use of that information will depend on the relevant feature.
We will seek permissions where required and use the information for the disclosed purpose, subject to applicable law.
You may manage available device permissions through your device settings. Disabling a permission may affect certain application features.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
Any revised policy will be published on our website or made available through our application, along with an updated "Last Updated" date.
Where required by applicable law, we will provide notice of material changes or obtain consent before implementing changes that require it.
14. Grievances and Contact Information
For privacy-related questions, requests, complaints, or concerns, please contact us using the following details:
Company Name: GVTRNZ PRIVATE LIMITED
Brand Name: GV Mart
Email: info@gvtrends.store
Alternative Email: gvtrends.store@gmail.com
Website: https://gvtrends.store/UI/Index.html
Please include sufficient details about your request so that we can identify the relevant account and respond appropriately.
We will review and address privacy complaints and requests in accordance with applicable law.
15. Governing Law
This Privacy Policy is intended to be interpreted in accordance with the applicable laws of India, including relevant data protection and consumer protection legislation, as applicable to the services provided by GV Mart.
Any disputes relating to this Privacy Policy will be handled in accordance with applicable Indian law.
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GV Mart
An online shopping platform operated by GVTRNZ PRIVATE LIMITED.
Your Shopping. Your Privacy. Our Responsibility.